Reliable After-Sales Service and Support for Motors

After-sales Service

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For any technical question or looking for detailed industry application solution, please feel free to contact with us,
our technical expert will give the feedback within 2 working days after receiving your inquiry.
Please send email to support@primopal.com directly or leave us a message in the following page2.

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Please describe the problem(s) observed with the motor.

Has the motor been working in the past or is this a first time installation?

Is the problem intermittent or constant?

Have there been any changes in the system since the problem was observed (I.e.motor, drive,
controller, power supply)

Have you tried replacing the motor with another unit? If so, does the problem go away?

What alarm signal does the drive send, when connecting to the motor and be powered up?

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We provide excellent after-sales service

If you encounter a problem that you cannot solve yourself, you can contact us through the following methods and we will give you a better solution

Phone: +86 21 50187836
Email: support@primopal.com

After-sales Service

Contact us directly via form

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We provide excellent after-sales service

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After-sales Service

Contact us directly via form

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We provide excellent after-sales service